Refund policy

At Ébène Marie, we take pride in delivering premium-quality braiding hair designed to meet high standards of performance and comfort. Due to the nature of our products, all sales are final.

We do not accept returns.

Exchanges

We will accept exchanges under the following conditions:

• Items must be unused, unopened, and in original packaging
• Exchange requests must be made within 7 days of delivery

Customers are responsible for:

• Return shipping costs
• Shipping fees for the replacement order

Damaged Orders

If your order arrives damaged, we will replace it at no additional cost.

To process a replacement, please email:

• Your order number
• Clear photo proof of the damaged item

Send all claims to: care@ebenemarie.com

Incorrect or Undeliverable Address

If an order is returned due to an incorrect or incomplete shipping address provided at checkout:

• The customer is responsible for the cost of reshipping the order

Final Sale Notice

For hygiene and safety reasons, all hair products are considered final sale once opened.